Refund policy

Refund & Cancellation Policy

REALEXP Solutions
Operated by REALEXP LLC
Effective Date: October 23, 2026

1. Overview

At REALEXP Solutions, we are committed to providing professional, personalized consulting services and a transparent customer experience.

Because our services are delivered digitally and may involve scheduled appointments, preparation, and personalized work, refunds and cancellations are handled according to the conditions outlined below.

This policy applies to all consulting services purchased through https://realexpsolutions.com, unless different terms are clearly disclosed before purchase.

2. Cancellations Before Service Begins

Customers may request cancellation and a full refund before any consulting session, personalized preparation, or other paid service work has begun.

Cancellation requests must be submitted to info@realexpsolutions.com.

If a customer requests cancellation after work has begun, the refund will be evaluated based on the portion of the service already delivered, any preparation completed, and applicable consumer protection laws.

3. STARTER – Individual Consultation ($60)

Customers may cancel their STARTER consultation for a full refund if the request is received before the service or any specifically disclosed paid preparation has begun.

Customers may request to reschedule a consultation at least 24 hours before the scheduled appointment.

If a customer misses a scheduled consultation without prior notice, we may offer a rescheduled appointment at our discretion.

Once the consultation has been fully delivered, the service is generally non-refundable, except where required by applicable law or where the service was not provided as agreed.

4. GROWTH – Personalized Strategy ($1,000)

Customers may request a full refund before the consulting engagement or any agreed personalized work begins.

Once the service has started, refund requests will be reviewed individually.

Where appropriate, a partial refund may be provided for the undelivered portion of the service, taking into account work already performed and the agreed scope of services.

If REALEXP Solutions cannot deliver the contracted service, the customer will be offered an appropriate remedy, which may include a refund.

5. SCALE – 30-Day Consulting ($400)

SCALE provides consulting services for a 30-day period.

The current SCALE offering is purchased as a one-time payment and does not automatically renew.

Customers may request a full refund before the service period or any agreed consulting work begins.

After service delivery begins, any refund will be assessed based on the unused portion of the service, work already performed, and applicable law.

Stopping participation does not automatically entitle a customer to a full refund for services already delivered.

6. Rescheduling Appointments

Customers should request appointment changes at least 24 hours before their scheduled consultation whenever possible.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

If REALEXP Solutions must cancel or reschedule an appointment, the customer will be offered an alternative appointment or an appropriate refund if the service cannot be provided.

7. Refund Processing

Approved refunds will generally be issued to the original payment method.

We aim to review refund requests within 3 business days.

Once a refund is issued, the time required for funds to appear in the customer's account depends on the payment provider or financial institution.

For purchases made through third-party installment financing providers, refunds are processed through the applicable payment provider and may affect the customer's installment agreement.